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Avoid not-as-described returns with a clear Condition and flaws section
Most not-as-described returns come from a gap between the listing and the item. A short, honest Condition and flaws section closes that gap. Every Listing Ventures draft now gets one in the description.
What goes in the Condition and flaws section
- The condition you picked, like Pre-owned or For parts.
- What the photos show: wear, scratches, stains, chips or missing parts that were visible.
- Anything you confirm: measurements, whether it was tested, whether it is complete.
- Flaws you noticed in your own words.
- A line asking buyers to look at every photo.
Answer the question buyers ask
- Clothing: add pit to pit and length. For pants, add waist and inseam. Measure the item laid flat.
- Electronics and tools: pick Tested and working, Untested, or For parts. Only pick Tested and working if you tested it.
- Sets, games and media: pick Complete or Missing pieces, and say what is missing.
Fill these in the Condition and flaws card on the eBay page of your draft. The description updates as you go. Needs attention shows an orange Check line until you answer.
Confirm risky words before publishing
Some words cause returns when they are wrong: 14k, sterling, signed, autographed, authentic, a vintage year, first edition and rare. When one of these is in your listing and you did not type it yourself, Needs attention shows a Confirm before publishing line. Check a stamp, a test or paperwork, then tick it in the Condition and flaws card, or take the word out. It never blocks publishing.
Photos do most of the work
- Take a close photo of each flaw.
- Photograph labels, tags, stamps and model numbers.
- Add a photo with a ruler or tape measure for size.
- Your original photo is the cover by default, so buyers see the real item first.
A clear listing lowers the chance of a not-as-described return. It cannot rule one out, and eBay decides return cases under its own rules.